1. INTRODUCTION

This Privacy Policy describes how OnHigh Resort and Farm Stay, its affiliates, subsidiaries, associated entities, and authorized representatives collect, use, process, store, disclose, and protect information obtained through our website, reservation systems, customer interactions, and related hospitality services.
This Privacy Policy applies to all visitors, guests, customers, users, and other individuals who access or use our website, make reservations, communicate with us, or otherwise interact with our services.
By accessing our website or using our services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

2. DEFINITIONS

"Website" means the website, mobile-optimized website, online reservation system, digital platforms, and related services operated by the Company.
"Guest" means any individual who accesses the Website, makes a reservation, utilizes our services, or otherwise interacts with the Company.
"Personal Information" means any information that identifies, relates to, describes, or can reasonably be associated with an individual.
"Reservation Information" means information relating to accommodation bookings, inquiries, requests, modifications, cancellations, payments, and related communications.
"Services" means accommodations, reservations, hospitality services, guest support, promotional programs, and any other services offered by the Company.
"Third-Party Service Provider" means any external vendor, contractor, processor, technology provider, payment gateway, or service provider engaged by the Company.

3. COMPANY INFORMATION

This Website is owned, operated, and managed byOnHigh Resort and Farm Stay, a hospitality business operating under applicable laws.
References to "Company", "Resort", "we", "our", or "us" shall include the Company and its authorized representatives.

4. INFORMATION WE COLLECT

We may collect and process information including, but not limited to:
Personal Information
• Full name
• Email address
• Mobile number
• Residential or mailing address
• Nationality
• Date of birth (where required)
• Identification details provided during reservation or check-in
• Emergency contact details
Reservation Information
• Booking details
• Arrival and departure dates
• Number of guests
• Accommodation preferences
• Special requests
• Reservation history
• Cancellation or modification details
Payment Information
• Billing details
• Transaction references
• Payment status
• Refund-related information
Payment card details are generally processed through authorized payment service providers and are not stored by us except as required for lawful business purposes.
Technical Information
• IP address
• Browser information
• Device information
• Operating system
• Access logs
• Website activity data
• Session information
Communications Information
• Customer support inquiries
• Feedback and survey responses
• Email correspondence
• Telephone communications

5. HOW INFORMATION IS COLLECTED

Information may be collected when:
• You visit or browse the Website;
• Submit inquiries or contact forms;
• Make or modify reservations;
• Complete transactions;
• Subscribe to newsletters or promotional communications;
• Participate in surveys or promotional campaigns;
• Contact customer support; or
• Interact with us through electronic or offline communication channels.

6. PURPOSE OF PROCESSING INFORMATION

Information collected by the Company may be used for purposes including:
• Managing reservations and guest services;
• Confirming, modifying, or cancelling bookings;
• Processing payments and refunds;
• Delivering customer support;
• Responding to inquiries and requests;
• Enhancing guest experiences;
• Improving Website functionality and performance;
• Conducting internal business analytics;
• Detecting, preventing, and investigating fraud or unauthorized activity;
• Enforcing contractual obligations;
• Complying with legal and regulatory requirements; and
• Protecting the safety, security, and legitimate interests of the Company and its guests.

7. COOKIES AND TRACKING TECHNOLOGIES

The Website may utilize cookies, web beacons, pixels, and similar technologies to:
• Improve Website functionality;
• Enhance user experience;
• Remember user preferences;
• Analyze Website traffic and usage;
• Maintain security; and
• Support marketing and promotional activities.
Users may manage cookie preferences through their browser settings. Certain Website features may not function properly if cookies are disabled.

8. INFORMATION SHARING AND DISCLOSURE

Information may be disclosed to:
Service Providers
Third-party vendors assisting with:
• Payment processing;
• Website hosting;
• Reservation systems;
• Customer support;
• Communication services;
• Security and fraud prevention;
• Analytics and reporting.
Legal and Regulatory Authorities
Where disclosure is required:
• By applicable law;
• By judicial order;
• By regulatory request;
• For investigation of unlawful activities; or
• To protect legal rights and legitimate interests.
Corporate Transactions
Information may be disclosed in connection with:
• Business transfers;
• Mergers;
• Acquisitions;
• Restructuring transactions; or
• Asset sales.
We do not sell personal information to third parties.

9. PAYMENT PROCESSING

Online payments may be processed through authorized third-party payment gateways and financial service providers.
Such providers may independently collect and process information in accordance with their respective privacy policies and legal obligations.
The Company shall not be responsible for the privacy practices of independent payment service providers.

10. THIRD-PARTY WEBSITES

The Website may contain links to third-party websites or services.
The Company does not control and is not responsible for the content, privacy practices, security measures, or policies of third-party websites.
Users are encouraged to review applicable privacy policies before providing information to such third parties.

11. DATA SECURITY

The Company implements reasonable administrative, technical, organizational, and physical safeguards designed to protect information against unauthorized access, disclosure, misuse, alteration, loss, or destruction.
Security measures may include:
• Access controls;
• Secure network infrastructure;
• Monitoring systems;
• Encryption technologies where appropriate; and
• Internal security procedures.
Despite such measures, no electronic transmission or storage system can be guaranteed to be completely secure.

12. DATA RETENTION

Information may be retained for as long as reasonably necessary to:
• Fulfill the purposes outlined in this Policy;
• Manage reservations and guest services;
• Maintain business records;
• Resolve disputes;
• Enforce agreements;
• Comply with legal obligations; and
• Protect legitimate business interests.
Information may be securely deleted, anonymized, or archived when no longer required.

13. YOUR RIGHTS

Subject to applicable laws, individuals may request:
• Access to their personal information;
• Correction of inaccurate information;
• Updating of information;
• Deletion of information where legally permissible;
• Withdrawal of consent where applicable; and
• Information regarding the processing of their data.
The Company reserves the right to verify the identity of any individual making such requests.

14. CHILDREN'S PRIVACY

The Website and services are not intended for individuals who are not legally capable of entering into binding arrangements under applicable laws without appropriate parental or guardian involvement.
The Company does not knowingly collect personal information in violation of applicable laws relating to minors.

15. CHANGES TO THIS PRIVACY POLICY

The Company reserves the right to amend, revise, modify, or update this Privacy Policy at any time.
Updated versions shall become effective immediately upon publication on the Website unless otherwise specified.
Continued use of the Website following publication constitutes acceptance of the revised Privacy Policy.

16. GOVERNING LAW

This Privacy Policy shall be governed by and construed in accordance with the laws of India.
Any disputes arising from or relating to this Privacy Policy shall be subject to the jurisdiction of the competent courts having jurisdiction over the Company's registered office, unless otherwise required by applicable law.

17. CONTACT AND GRIEVANCE REDRESSAL

For questions, concerns, requests, or complaints relating to this Privacy Policy or the processing of information, please contact us:

Phone: +91 9337866712
Email:onhigh.creations@gmail.com
Customer Support:s onhigh.creations@gmail.com
Registered Office Address:
OnHigh Resort and Farm Stay,
Coffee Farm Janiguda, Semiliguda(Koraput)
Odisha-PIN-764036
The Company may designate a Grievance Officer or authorized representative to address privacy-related concerns in accordance with applicable laws and internal procedures.
We will endeavor to respond to legitimate inquiries within a reasonable timeframe.