1. Introduction

This Cancellation & Refund Policy governs the cancellation, modification, and refund terms applicable to reservations made through the website, reservation systems, customer support channels, or other authorized booking channels operated by OnHigh Resort and Farm Stay.
By making a reservation, guests acknowledge and agree to this Policy.

2. Reservation Confirmation

A reservation shall be considered confirmed only upon:
• Successful completion of the booking process;
• Receipt of applicable payment, where required; and
• Issuance of a booking confirmation by the Resort.
Guests are responsible for reviewing reservation details immediately upon receipt of confirmation.

3. Cancellation by Guest

Cancellation requests must be submitted through the booking channel used for the reservation or through the contact details provided by the Resort.
Applicable cancellation charges and refund eligibility may vary depending on:
• Reservation type;
• Promotional offers;
• Package inclusions;
• Seasonal demand periods;
• Group reservations; or
• Specific booking conditions disclosed at the time of reservation.
Where specific cancellation terms are communicated during booking, such terms shall prevail.

4. Non-Refundable Reservations

Certain reservations, promotional offers, discounted rates, packages, or special bookings may be designated as non-refundable.
Where a reservation is identified as non-refundable at the time of booking, no refund shall be payable upon cancellation, modification, no-show, or early departure unless otherwise required by applicable law.

5. Modification of Reservations

Requests to modify reservation dates, occupancy details, or other booking information are subject to:
• Availability;
• Applicable rate differences;
• Operational requirements; and
• Applicable modification charges.
The Resort does not guarantee that requested modifications can be accommodated.

6. No-Show Policy

If a guest fails to arrive on the scheduled check-in date without prior notice or approved modification, the reservation may be treated as a "No-Show."
In such circumstances:
• The reservation may be cancelled;
• Accommodation may be released for resale; and
• Refund eligibility shall be determined in accordance with the applicable booking conditions.

7. Early Departure

Guests who voluntarily shorten their stay after check-in may not be entitled to a refund for unused accommodation, services, or remaining reservation periods unless expressly approved by the Resort.

8. Cancellation by the Resort

The Resort reserves the right to cancel, modify, or refuse a reservation where necessary due to:
• Operational requirements;
• Safety or security concerns;
• Events beyond reasonable control;
• Regulatory requirements;
• Errors in pricing or availability;
• Fraud prevention measures; or
• Breach of applicable policies.
Where the Resort cancels a confirmed reservation for reasons not attributable to the guest, the Resort may, at its discretion:
• Offer alternative accommodation;
• Reschedule the reservation; or
• Provide an appropriate refund.

9. Refund Processing

Approved refunds shall generally be processed using the original payment method used during booking unless otherwise required by law or operational circumstances.
Refund processing times may vary depending upon:
• Banking institutions;
• Card networks;
• Payment gateways;
• Financial institutions; and
• Applicable payment processing procedures.
The Resort shall not be responsible for delays caused by third-party financial institutions or payment service providers.

10. Non-Refundable Charges

To the extent permitted by applicable law, the following may be non-refundable:
• Convenience fees;
• Processing fees;
• Transaction charges;
• Service charges;
• Government taxes already remitted; and
• Other charges disclosed during booking.

11. Force Majeure

The Resort shall not be liable for cancellations, interruptions, delays, or modifications resulting from circumstances beyond its reasonable control, including:
• Natural disasters;
• Severe weather conditions;
• Government restrictions;
• Public health emergencies;
• Utility disruptions;
• Transportation interruptions;
• Civil disturbances; or
• Other force majeure events.
Any refunds, credits, rescheduling options, or accommodations offered in such circumstances shall be determined at the Resort's sole discretion, subject to applicable law.

12. Chargebacks and Payment Disputes

Guests are encouraged to contact the Resort directly regarding any booking concerns before initiating a payment dispute or chargeback.
The Resort reserves the right to provide booking records, communications, payment confirmations, and other supporting documentation in response to chargeback investigations or payment disputes.

13. Policy Modifications

The Resort reserves the right to amend, revise, or update this Policy at any time.
Changes shall become effective upon publication on the website and shall not affect reservations already governed by previously applicable terms unless required by law.

14. Contact Information

For cancellation requests, refund inquiries, reservation modifications, or assistance regarding this Policy, please contact:
Phone: +91 9337866712
Email:onhigh.creations@gmail.com
Customer Support:onhigh.creations@gmail.com
Address:OnHigh Resort and Farm Stay,
Coffee Farm Janiguda, Semiliguda(Koraput)
Odisha-PIN-764036
We will make reasonable efforts to respond to inquiries and process eligible requests within a reasonable timeframe.